Scope
This policy explains how WABOT.VIP collects, uses, stores and protects information when people use the website, admin, reseller or customer workspaces, and connected services.
Workspace owners remain responsible for having a lawful basis to upload contacts and send communications.
Information we collect
Account information
- Name, username, email, phone, company, timezone, role, plan and limits.
- Secure password hash, login sessions and account-status information.
Connected-platform information
- Facebook account identifiers, connected Pages and linked Instagram professional accounts.
- OAuth tokens and connection metadata required to operate authorised integrations.
- WhatsApp account identifiers, connection status, automation and message metadata.
Technical information
- IP address, browser, device, login time, audit logs, errors and usage events.
How information is used
- Authenticate users and maintain secure sessions.
- Create isolated admin, reseller and customer workspaces.
- Operate connected messaging, CRM, inbox, campaign and automation features.
- Prevent abuse, enforce limits, troubleshoot and improve reliability.
- Respond to support, legal and security requests.
Facebook and Instagram
When authorised, WABOT.VIP may request permissions such as public_profile, pages_show_list, pages_manage_metadata, pages_messaging and business_management. Data is used only to provide the connected features requested by the workspace owner.
We do not sell Meta user data. Users may disconnect Meta services or request deletion at /meta/data-deletion.
Retention
Data is retained while an account is active and for a reasonable period afterwards for security, backups, disputes and legal compliance. Connected tokens are deleted or disabled when no longer needed, subject to backup cycles and lawful retention.
Security
We use HTTPS, access controls, tenant isolation, protected credentials, logging and backups. No internet service can guarantee absolute security. Users must protect their credentials.
Your choices and rights
Depending on applicable law, you may request access, correction, export, restriction or deletion. Contact support@wabot.vip. Identity and workspace authority may be verified before action is taken.
Contact and updates
Important: Workspace owners must also provide their own notices and obtain any consent required for their customer communications.